Shipping & Details
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If not otherwise stated, your order will be shipped within 1-3 business days from our studio at Södermalm, in Stockholm, Sweden. ....................................................... FREE WORLDWIDE SHIPPING ON JEWELRY ....................................................... 40KR WORLDWIDE SHIPPING // APPROX 4 EURO // 6 USD FREE INTERNATIONAL SHIPPING ON ORDERS OVER 800KR |
Each Wild & Arrow shipment is lovingly packaged and every product is checked at every stage to ensure it´s in top notch condition. If something happens to slip by us, please email us right away to let us know what went wrong.
We take great pride in customer service and we want you to be happy with the quality and delivery of each product that you receive.
Made to order items can take between 1 day and up to 4 weeks for production. More information about your made to order item can be found in the product info.
We also occasionally do repairs on our pieces that have seen unfortunate obstacles in daily life, and we can quote you if you email us with a description. And yes, we do also speak Swedish and some of us Finnish.
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GIFT BOX
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Your jewelry will mostly be shipped in a box ready for gift giving.
If you would like to make sure a gift box is included, please write ‘gift’ in the ‘comments’ field at checkout.
Our packages are shipped with Wild & Arrow branding on the exterior. If you're planning a surprise - add a comment with your order and we will do our best to ship as incognito as possible!
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TAXES
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Prices include Swedish tax
(included for all European EU countries).
International orders:
20% tax is returned to your credit card after your order
(Outside EU: USA, CANADA, AUSTRALIA etc).
Please contact us if you have any questions.
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SHIPPING POLICY
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SHIPPING WORLDWIDE // Most orders ship within 1-3 business days.
We are located in Stockholm, Sweden. All orders are shipped with Swedish Post from our studio.
DELIVERY
Please allow 1-2 weeks for delivery of most goods within Europe,
and 2-4 weeks for international non european orders.
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RETURN POLICY
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We hope you are completely in love with your purchase. If for any reason you are not, you can send it back for a refund or store credit. Always contact us before a return. This policy will be honored for unworn jewelry & objects with its' original packaging received at our studio within 30 days following the delivery of your order. The amount credited does not include the cost of shipping or return shipping. We recommend packages be returned via traceable carrier if shipped outside Sweden.
For returns outside of the EU it is the customers responsibility to pay for any associated duty/tax costs. We are sorry but even returns can have customs fees and taxes added.
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PAYMENTS
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We accept all major credit cards (Visa, MasterCard, American Express) and Klarna payments. All prices are listed and charged in Swedish Krona (SEK) including Swedish tax.
American and international non EU customers orders may carry extra tariffs or duties that we can not predict. We are not responsible for these fees, and suggest that you contact your local customs bureau with inquiries or to see if your package is being held locally
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PRODUCT AVAILABILITY
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We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email. If an item in your order is sold out, the amount of that item will be credited back to your account.
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Wild & Arrow
Renstiernas gata 29
11631 Stockholm
Sweden
PHONE: +46 (0) 72 3333 813
BANKGIRO: 5345-8659
VAT/ORG: SE730716064301
International Bank Payments
BANK NAME: Swedbank
BIC/SWIFT: SWEDSESS or SWEDSESSXXX
IBAN: SE2580000832799042787540
EMAIL: wild@wildandarrow.com